Question 1

What does your 24/7 monitoring service include?

Accepted Answer

Our 24/7 monitoring service includes constant surveillance of security alarms and CCTV feeds, immediate response to alerts, and communication with local authorities if necessary.

Question 2

How quickly does your monitoring team respond?

Accepted Answer

Our monitoring team is trained to respond to alarms within seconds, ensuring timely action is taken in case of emergencies.

Question 3

Will I be notified when an alarm is triggered?

Accepted Answer

Yes, you will receive a call to your preferred emergency contact, along with updates from our monitoring team.

Question 4

Can I access live camera feeds during monitoring?

Accepted Answer

Yes, you can access live camera feeds through your mobile or web portal while our monitoring team observes the situation.

Question 5

What happens during a false alarm?

Accepted Answer

If a false alarm occurs, our monitoring team will attempt to verify the situation. If confirmed as a false alarm, we will document the incident and notify you, so you can take necessary precautions.

Question 6

Do you provide monitoring for residential properties?

Accepted Answer

Yes, we offer 24/7 monitoring services for both residential and commercial properties, ensuring comprehensive protection for all types of clients.

1300 614 104

info@qapservices.com.au

Mon-Fri 07:00 - 17:00

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Frequently asked questions